A Business Process Managed Services and Advisory Company

ThoughtPartners is a leading Business Process Managed Services and Advisory company dedicated to delivering specialized solutions tailored to our clients’ unique needs. Our services include:

Capability Center as a Service

AI Intelligent Document Processing

Gen AI Contact Center Solutions

BPM Advisory Services

Our core strength lies in our deep industry expertise, particularly in nurturing the growth of BPO/shared services. Our seasoned team possesses a profound understanding of:

  • Growth strategies

  • Financial management

  • Operations management

  • Digital transformation

  • Capability building within the BPO sector

This specialized knowledge ensures we provide nuanced, industry-specific guidance, aligning with the most complex demands of our clients.

Advisors Success Stories

Established & led large BPO/Capability Centers in Romania, USA, Philippines, Canada, UK, India, UAE
Conceptualized, Built and Deployed a machine learning- data digitization platform for logistics documentation work which reduced manual data entry effort by 40% and improved accuracy to 99.7%+
Transformed a 300+ FTE business from a cost centre to profit centre for a large PC manufacturer
Expanded a pilot back-office program with 15 FTEs for a US technology company to 1000+ FTEs across 5 delivery centers & 3 countries
Transformed the back-office offshoring unit of a financial services firm from a wage arbitrage play to a centre of innovation and operational excellence
Piloted a UK telecom inbound customer service account with 30 FTEs and expanded it to 1500+ FTEs across 3 countries in a span of 2 years
Sales Consulting – Implemented sales practices which Improved Sales by ~20% and forecasting accuracy by ~60% for an Indian Manufacturing giant
Conceptualized, built and deployed an AI-powered training platform that delivered ~20% more efficiency and reduced the learning curve by ~30%

Our Delivery Footprint

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